Returns & Exchange
For any reason, customers can return the order, entirely or partially. commonleisureweb.com accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
commonleisureweb.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.
Please note that customized items cannot be returned or exchanged. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Commonleisureweb customer care team via email at firstname.lastname@example.org
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to Commonleisureweb avoiding any discrepancy.
Item/s that will not match Commonleisureweb’s return policy will not be taken into consideration and send back to the customer at his own cost.
If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.
TERMS AND CONDITIONS OF RETURN:
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice which is sent to the buyer via email inside.
The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. We will not accept any returns that have been worn or are soiled. The Commonleisureweb packaging must not be used as the external parcel for the shipment. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by commonleisureweb.com in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock. An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact email@example.com
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on commonleisureweb.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Authorized returns must be shipped using the carrier suggested by commonleisureweb.com in the email providing the return instructions. commonleisureweb.com reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for commonleisureweb.com or involves the collection to one of the carrier’s branches. commonleisureweb.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of commonleisureweb.com. In these cases, commonleisureweb.com can return the box to the sender at the original shipping address. In case commonleisureweb.com accepts returns that were not authorized or not in compliance, commonleisureweb.com can withhold the 10% of the value of the returned item from the refund.