Legal & Policy
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ELUCIDATION WORDING ON THE PROCESSING AND PROTECTION OF THE PERSONAL DATA
This public disclosure text is drawn up by Seda Çeliktürk Tekstil Produksiyon İç Ve Dış Tic. Ltd. Şti (“Our Corporation”) for the purpose of explicating and providing information for the customers/users of the Corporation and the entire individuals related to our Corporation including the ones benefiting from our products and services regarding the processing of the Personal Data, acting with the capacity of data supervisor in accordance with the Law on Protection of Personal Data No. 6698. You may access detailed information regarding the processing of your Personal Data disclosed by you to our Corporation on our website www.commonleisureweb.com and the Policy on the Processing and Protection of the Personal Data that you find in our Corporation’s Showroom.
- PURPOSE OF PROCESSING OF PERSONAL DATA
In the context of your legal relation established with our Corporation; the Personal Data you disclosed shall be processed by our Corporation in accordance with the law and the Law on Protection of Personal Data and the processing purposes stated hereinafter. Accordingly, to be limited with the following purposes; our Corporation processes the Personal Data for the purpose of the performance of the endeavors by the business units of our Corporation that are required for the Personal Data Holders to benefit from the products and services offered by our Corporation; realization of operations with the Business Associates and/or suppliers of our Corporation; accessing to the records of the Personal Data Holders within our Corporation for the further shopping transactions, issuing invoice by automated means with this data by not giving rise to confusion due to reasons name/surname resemblance; ensuring that the customers benefit from the general or customized campaigns and offers related to the merchantable products and services by means of records generated within our Corporation; communicating the campaigns related to the products and services offered to the customers through mail, e-mail, SMS and phone calls; recommending and communicating our products and services to the Personal Data Holders upon customization thereof based on the appreciation, habit and pattern of use and requirements; performance of the required endeavors aiming for the catalogs and campaigns to the customers to be offered and communicated to the customers in consideration of the customers’ continuation and sustainability of using the products and services of our Corporation; amending and altering the products and services offered to be compliant with the requirements and uses of the customers both within the purchasing and the post-sales processes and for the new purchases of the products and services offered; responding to the complaints or requests for inspection related to the products and services purchased and notifying customers in this respect; execution and performance of one-to-one or integrated marketing operations, sales and post-sales operations and purchasing operations; fulfillment of the obligations within the scope of the occupational health and safety and taking the required precautions and measures for the purpose of execution and performance of the human resources policies of our Corporation; performance and steering the financial affair processes and activities for the purpose of ensuring the physical security and auditing of the locations of our Corporations along with the administrative and legal processes towards the communication executed by our Corporation; execution and management of the intracompany system and application management operations by our Corporation, communication, market survey and social responsibility activities and finance operations as well as the product/project/manufacturing/investment quality processes in line with the purpose of determination and implementation of the commercial and business strategies of our Corporation, planning and/or execution of the customer relationship management processes to include the planning and/or execution process of the customer satisfaction activities; contacting with the customers through mail, e-mail and phone calls accordingly; contacting with the Personal Data Holders communicating their requests and complaints to our Corporation and ensuring the following up and management of the requests and complaints; establishment and tracking of the visitor records within the scope of the terms and conditions of the Personal Data processing set forth in Article 5 and 6 of the Law on Protection of Personal Data.
- RECIPIENTS AND GROUND OF PERSONAL DATA DISCLOSURE
Within the scope of the terms and conditions of the Personal Data set forth in Article 8 and 9 of the Law on Protection of Personal Data, our Corporation can transfer the Personal Data to the Corporation Business Associates, Corporation Stakeholders, Corporation Officials and/or the third parties/organizations to be designated thereof to serve the purposes of ensuring the establishment objectives of the business partnership established for the purposes such as execution and performance of miscellaneous projects and receiving services while sustaining the commercial operations of our Corporation; realization of the operations and activities performed within the scope of the regulation, effectiveness management and corporate communication processes; designing the strategies with respect to the commercial operations and ensuring the optimal management and supervision thereof; alteration and modification of the products based on the requirements and use of customers upon their requests communicated during the sales and post-sales process; notifying the customers regarding the campaigns by means of mail, e-mail and/or phone calls and printing and deliverance of the catalogs. Furthermore, upon required by the relevant public institutions and organizations within the scope of their legal authorities and by the relevant private legal entities within the scope of their legal authorities in accordance with the provisions of the legislation, our Corporation is entitled to transfer and disclose the Public Institutions and Organizations that are legally authorized and Private Legal Entities and/or third parties/organizations designated by those that are legally authorized.
In the event that the process activity realized for the above-cited purposes fails to fulfil any of the exemptions and exceptions anticipated within the scope of Law, your expressed consent shall be sought by our Corporation related to the relevant process.
- METHODS OF PERSONAL DATA COLLECTION AND LEGAL GROUNDS
For the purpose of auditing and supervision of the compliance of the Law on Protection of Personal Data with the Article 1 regulating the purpose of the Law and Article 2 regulating the scope of the Law, realization of the objectives set forth in the Article 5 and 6 of the Law on Protection of Personal Data and the Policy and accurately and complete fulfilment of the obligations arising from the law within the frame of the legal grounds based on legislation, agreement, claim and request, the Personal Data are collected through various means such as on sorts of verbal, printed and electronic media through technical and other methods and/or social media accounts that you authorize to be accessed by our Corporation and processed by our Corporation or data processors appointed by our Corporation.
- RIGHTS OF THE PERSONAL DATA HOLDERS PURSUANT TO THE LAW ON PROTECTION OF PERSONAL DATA
Our Corporation, in accordance with the Article 10 of the Law on Protection of Personal Data, informs you, regarding your rights as the Personal Data Holders, provides guidance how the said rights are exercised and realizes the internal mechanism, administrative and technical regulations required for all those. Our Corporation, in accordance with Article 11 of the Law, informs the individuals with their Personal Data collected, regarding finding out whether the Personal Data is processed, requesting information in this regard in the event that their Personal Data was processed, eliciting the purpose of Personal Data processing and whether it is used as intended, knowing the third party recipients of the Personal Data both inland and outland, requesting for the correction in case of inaccurate or flawed processing of the Personal Data, requesting for the deletion or destruction of the Personal Data within the scope of the requirements set forth in Article 7 of the as Law on Protection of Personal Data, requesting for the notification of the processes performed in accordance with paragraph (d) and (e) of Article 11 of the Law on Protection of Personal Data to the third parties that are the recipient of the Personal Data, raising objection to an outcome to be revealed against that particular person by means of analyzing the data processed through exclusive automated systems, claiming for damages to be compensated in the case of sustaining damages due to processing of the Personal Data in breach of the Law.
The Personal Data Holders are entitled to communicate their requests related to their above-cited rights by completing the Application Form enclosed on APPENDIX and delivering to our Corporation free of charge along with the information and the documents for identity purposes by means of the methods hereinafter or other methods stated by the Board of Personal Data Protection:
– Deliverance of the copy of the form upon completion bearing wet signature through notary public or registered letter with return receipt to Reşatağa sok. Urgaybey apt. 14-12/2 34347 Ortaköy mah. , Beşiktaş / İstanbul.
– Deliverance of the form bearing secure electronic signature within the scope of Electronic Signature Law No. 5070 to info@commonleisureweb.com by means of registered e-mail.
– Through any other method anticipated/to be anticipated by the Board of Personal Data Protection.
In order for the third parties to request for application on behalf of the Personal Data Holders, Special Power of Attorney is required to be issued by the Personal Data Holder through the notary public empowering the entity to file the application.
Our Corporation shall finalize the request as earliest as possible based on the nature of the request and no later than 30 (thirty) days without applying any charges. However, in case the process requires an additional cost, our Corporation is entitled to request for a fee to be calculated based on the tariff set forth by the Board of Personal Data Protection.
APPENDIX : APPLICATION FORM
FORM OF EXPRESS CONSENT ON PERSONAL DATA PROCESSING
I have read the elucidation wording on the Processing and Protection of the Personal Data provided to me. I have further been informed on the Law on Personal Data Protection, comprehended by legal rights and I hereby agree and acknowledge that the following consent of mine obtained in this regard is valid and based on my freewill.
I hereby grant my approval with my express and written consent for my personal data that I have disclosed to benefit from the products and services of your Corporation and be informed on such and my personal data to be acquired by your Corporation from the relevant real and legal entities to be processed to allow me to benefit from the products, applications, advantages or campaigns that are convenient for me in line with my requirements and for the purposes of general information and ensuring all sorts of communications to be established with me and to be disclosed to the Business Associates of your Corporation, Stakeholders of your Corporation, Officials of your Corporation, legally authorized Public Institutions and Organizations, legally authorized Private Legal Entities and/or third parties/organizations to be designated by such in the event that my Personal Data is required and the deliverance of information, promotional and marketing communications and messages with data, audio and image content to be directly transmitted or through SMS, MMS, telephone, fax, dialer devices, electronic mail and similar communication channels by your Corporation with the awareness that I am entitled to reject such at any time.
This document contains the terms and conditions that govern the website commonleisureweb.com. Commonleisureweb Operating srl publishes information on its website commonleisureweb.com to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, commonleisureweb.com will execute an immediate correction. Commonleisureweb Operating srl also reserves the right to make corrections and changes to the website when necessary without giving prior notice. Commonleisureweb Operating srl does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction. commonleisureweb.com, the website of Commonleisureweb Operating srl, is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, Commonleisureweb Operating srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. By using commonleisureweb.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on commonleisureweb.com. Users who do not accept these terms may be asked by commonleisureweb.com to refrain from using the site. We urge users to check back often and stay up to date on the latest updates and legal issues. The use and access of commonleisureweb.com is for personal use only.
SITE POLICY:
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@commonleisureweb.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
DISCRETIONARY NATURE OF THE DATA PROVIDING
Apart from what has been specified concerning the surfing data, users are free to provide their personal data or not. However, the non-providing can entail the impossibility of obtaining what they asked.
PROCESSING METHODS AND STORAGE PERIOD
Personal data are processed, even through the use of automated tools, for the time strictly necessary to achieve the purposes for which they were collected.
Personal data are processed also with automated tools, for the time strictly necessary to achieve the purposes for which they have been gathered. Specific safety measures are observed in order to prevent the loss of data, the illegal or wrong use of them and any unauthorized access. Data Controller, took all minimum security measures provided by the law and inspiring to the main international standards it took further security measures in order to minimize the risks concerning secrecy, availability and integrity of the personal data gathered and processed.
SHARING, COMMUNICATION AND SPREADING OF DATA
The gathered data can be transferred or communicated to other companies for activities strictly connected and instrumental to the efficiency of the service, such as the management of the information system. The personal data provided by the users who purchase our products used solely to carry out the service or performance required and are communicated to third parties only if it’s needed for such purpose (companies that take care of packaging or shipment)
Apart from these cases, personal data won’t be either communicated or granted to anybody, unless it’s provided by the agreement or authorized by the subjects. In this case, personal data could be sent to third parties, but only in case: a) there’s an explicit consent to share the data with third parties; b) the information must be shared with third parties in order to carry out the service required; c) it’s needed to meet requests by the Judicial Authority or Public Security. No data deriving from the web service will be spread.
CREDIT CARD
When clients place orders online, credit details are forwarded to a protected online banking system provided by Garanti Bank*, which accepts Visa, Mastercard, American Express, Maestro.
CHARGE OF CREDIT CARD
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction. Once your order has been shipped, your card is charged according to the amount and currency of your order. If your order is unfortunately cancelled, commonleisureweb.com will release the pre-authorization immediately. PLEASE NOTE that it may take your bank additional time to process the funds back to your account.
Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.
*In accordance with the new EU Regulation UE 2016/679 on Data Protection (GDPR), the data may be transferred to non EU countries or countries not belonging to the European Economic Area, that however grant an adequate level of protection of the personal data. In any case, the data processing will take place in accordance with the provisions of the current rules and regulations.
PRICES AND CURRENCIES
Payments as well as refunds for shipments are all invoiced in Turkish Lira (TL). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates
SHIPPING METHOD
commonleisureweb.com delivers parcels to Turkey via UPS and to the other countries in the world via DHL Express. All orders are processed within 3 to 6 business days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. commonleisureweb.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Common Leisure. Your invoice will be sent to you via emailed after shipment.
Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the ’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
ORDERS
Common Leisure Operating srl has created and published the website commonleisureweb.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website commonleisureweb.com are destined to the Final Customer. By “Final Customer” commonleisureweb.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at commonleisureweb.com. Therefore, commonleisureweb.com requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with commonleisureweb.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, commonleisureweb.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. commonleisureweb.com reserves the right to decline to process an order and/or offer services to anyone at any time. commonleisureweb.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. commonleisureweb.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and commonleisureweb.com will be completed when we email you that the goods have been dispatched. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of commonleisureweb.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from commonleisureweb.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on commonleisureweb.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
AVAILABLE ITEMS
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed within the next 2 business days of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
PRE - ORDERABLE ITEMS
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, commonleisureweb.com will promptly inform and refund customers. commonleisureweb.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Common Leisure that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
- Available merchandise will be shipped with standard shipping methods
- Pre-orderable items will be shipped between 15th of October and 15th of November.
SHIPPING COSTS
Common Leisure does not charge any shipping fees for Turkish customer. Shipping fees for your orders will be calculated at the checkout depending on your country. Shipments to all countries other than Turkey will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Common Leisure. The prices shown on commonleisureweb.com when shipping outside of Turkey exclude import duties, custom fees and taxes.
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Common Leisure. As Common Leisure, we are unable to estimate how much you should pay so we kindly ask you to keep in mind that you should check the fee before placing your order.
Once a parcel is shipped from Turkey to outside countries, the delivery time may vary between 1 to 4 days.
SHIPMENT TRACKING
When the order will be tendered to the courier, customers who are living in Turkey will receive an email from UPS and customers who are living in outside of Turkey will receive from DHL providing the tracking number related to the order. To monitor the status of your order, customers may visit UPS; http://www.ups.com.tr/gonderi_takip.aspx and DHL; http://www.dhl.com/en.html and inserting the given tracking number in the specific area “Track Your Shipment”.
SHIPMENT INSURANCE
We urge customers to not accept that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@commonleisureweb.com for support. We do not offer returns based on these accusations once the has been signed for. The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by commonleisureweb.com within 10 days from the order’s delivery date, otherwise the claim will not be accepted. If th is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commonleisureweb.com commercial agreement, the may risk being sent back to Turkey at the Client’s expense including any import fees that may be assessed upon re-entry to Turkey. These fees will be deducted from any eventual reimbursement.
DELIVERY
At delivery time, customers are kindly invited to carefully inspect the package before signing and confirming the completed delivery of the same. If the parcel appears damaged, wet or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel.
In case the parcel will not result untouched, customers are kindly invited to open a claim with the local DHL or UPS office and promptly contact commonleisureweb.com at the e-mail address info@commonleisureweb.com. We recommend to take photos of the box prior to opening it and promptly share them with us so that we can file a claim with the carrier. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently commonleisureweb.com will not accept any related claim.
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with commonleisureweb.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender commonleisureweb.com in Istanbul at showroom. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
DELIVERY TIME
commonleisureweb.com processes orders in Istanbul, Turkey from Monday to Friday. commonleisureweb.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. commonleisureweb.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to commonleisureweb.com's control.
Once the parcel is shipped arrival time of shipment may vary from country to country.
Please find extra information about delivery and shipping from the links down below;
If you have changed your mind and wish to make a return for refund or exchange for a product purchased on www.commonleisureweb.com, you can make a return within 14 days of receiving your order.
Please note that customized items cannot be returned or exchanged. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the Commonleisureweb customer care team via email at info@commonleisureweb.com
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
The customer will then receive an email with a return authorization number (RAN) that is needed to fill out the return tag which must be sent back with the item/s in question.
Please follow the instructions given by the customer care team while sending your return back to Commonleisureweb avoiding any discrepancy.
Item/s that will not match Commonleisureweb’s return policy will not be taken into consideration and send back to the customer at his own cost.
If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.
Sale Products
For any Sale product, we can offer an exchange of size if available or store credit.
REFUND
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice which is sent to the buyer via email inside.
The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. We will not accept any returns that have been worn or are soiled. The Commonleisureweb packaging must not be used as the external parcel for the shipment. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by commonleisureweb.com in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock. An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact info@commonleisureweb.com
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
We have made every effort to display the colors of our products that appear on commonleisureweb.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Authorized returns must be shipped using the carrier suggested by commonleisureweb.com in the email providing the return instructions. commonleisureweb.com reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for commonleisureweb.com or involves the collection to one of the carrier’s branches. commonleisureweb.com reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of commonleisureweb.com. In these cases, commonleisureweb.com can return the box to the sender at the original shipping address. In case commonleisureweb.com accepts returns that were not authorized or not in compliance, commonleisureweb.com can withhold the 10% of the value of the returned item from the refund.
DISTANCE SELLING CONTRACT
ARTICLE 1 – PURPOSE
This Distance Selling Contract sets out the rights and obligations of the parties in connection with the goods electronically ordered by the BUYER from the SELLER’s website as per the provisions of the Consumer Protection Law No. 6502 and Distance Selling Regulations. BUYER agrees to be informed about the following matters by reviewing the information at https://commonleisureweb.com/ both prior to the establishment of this Contract, prior to placement of order and undertaking the payment liability.
ARTICLE 2 – PARTIES
INFORMATION ABOUT THE SELLER
Title: Seda Çeliktürk Tekstil Prodüksiyon İç ve Dış tic. ltd. şti.
Address: Reşatağa sok. Urgaybey apt. 14-12/2 34347 Ortaköy mah. , Beşiktaş / İstanbul.
Phone: +90 532 237 12 38
Mail: info@commonleisureweb.com
E-mail for submitting the withdrawal notice: sales@commonleisureweb.com
Address for returning products: Reşatağa sok. Urgaybey apt. 14-12/2 34347 Ortaköy mah. , Beşiktaş / İstanbul.
INFORMATION ABOUT THE BUYER
Full Name:
Address:
Phone:
Email:
ARTICLE 3 – FEATURES OF THE PRODUCT BEING SOLD AND PAYMENT TERMS
3.1. BUYER agrees and represents that s/he has read and made himself/herself familiar with the main qualities, sales price including any taxes, payment method and delivery about the product and that s/he has given the required confirmation in writing. BUYER agrees and represents that s/he has obtained all information which must be provided by the SELLER as per the Distance Selling Regulations prior to his/her agreement to this Contract.
3.2. The qualities and quantity of the product purchased by the BUYER are the same with the information on the website at https://commonleisureweb.com/ and on the invoice which is sent via email after the purchase. Once the product is sold, the order summary and the provisions of the selling contract are sent to BUYER’s e-mail address. In case of additional expenses for transportation and delivery, such details shall be also sent to BUYER’s e-mail address.
3.3. In case of any errors relating to the product price due to system errors of the website at https://commonleisureweb.com/, the BUYER shall be immediately informed about the error. At BUYER’s option, either the transaction will be cancelled or the selling transaction will be proceeded using the actual price of the product.
3.4. The product price and the exchange rate for payment may vary depending on the location in where the BUYER is residing. In the event that the BUYER uses VPN in order to alter its residing location and purchases the product, the VENDOR reserves the right to cancel the sales process accordingly.
3.5. While payment via credit card may be made in single installment, payments may be made in multiple installments depending on the contracts made with banks seasonally. Installment and possible later interest shall be at the discretion of the relevant bank.
3.6. For delivery of the product under the selling Contract, the product price must be paid with such method as preferred by the BUYER. In order for the payments could be made via credit cards, the BUYER needs to enter the credit card details fully on the payment field. In the event the product price is not paid or payment is cancelled by the bank, the SELLER may terminate the selling contract unilaterally and the SELLER shall no longer be under obligation to deliver the product.
ARTICLE 4 – DELIVERY OF THE PRODUCT
4.1. The SELLER may provide the BUYER with an estimated delivery deadline for the product purchased. Delivery lead time shall not exceed the legal period of 30 (thirty) days prescribed in the Regulations on Distance Selling Contracts. If, for any reason, the order may not be delivered within the period promised by the SELLER, such delay shall be notified to the BUYER.
4.2. The Product shall be delivered to the person at the delivery address designated by the BUYER.
Any damages and expenses which may result from acceptance of the product by a person at the delivery address other than the BUYER shall not be the responsibility of the SELLER. In case of delivery to the person at the delivery address, this delivery shall be considered to be a delivery to the BUYER. SELLER shall be considered to have fulfilled its obligations.
4.3. BUYER shall be responsible for promptly checking the product at the time of delivery and promptly notify any defects to SELLER via the phone number in the contact details above.
ARTICLE 5 – RIGHTS AND OBLIGATIONS OF SELLER AND BUYER
5.1 SELLER shall be responsible for delivering the product under the Contract in accordance with the qualities and features listed in the order, in full, complete and together with any warranty certificates and user guidelines.
5.2. BUYER shall be responsible for promptly checking the product at the time of delivery, refuse the product in case of any problems related with the product or cargo, and issuing a report with the cargo company’s officer. In case of no determination and notification regarding the product status, then the product received shall be considered to be free from damages.
5.3. In cases where it becomes impossible for the SELLER to deliver the ordered products or services, the SELLER shall, within three days following the date when the seller becomes aware of this, be under obligation to notify the consumer in writing or via permanent data storage tools and must return all payments collected including any delivery expenses, if any, within maximum fourteen days following the date of notification. If the product is not available in the stock, this shall not be considered the impossibility of providing the product.
ARTICLE 6 – EXERCISE OF THE RIGHT TO WITHDRAW AND OBLIGATIONS OF THE PARTIES
BUYER shall have the right to withdraw from the contract within 14 (fourteen) days without any justification and without being subject to any penalty.
Save that it is not a product for which the right to withdraw in Article 7 may not be exercised, the BUYER may exercise its right to withdraw by serving the withdrawal notice to the e-mail address or phone number mentioned in Article 2, within 14 (fourteen) days. Unless the Seller makes an offer to receive its product back, the BUYER shall, within 10 (ten) days following the date when the buyer submits its notice of withdrawal, be under obligation to return the product to the seller or the provider or the designated person together.In addition, the product(s) which must be returned within 10 (ten) days after the exercise of the withdrawal right must be non-used, non-worn, non-washed and in its original package together with its standard accessories, if any, so that the SELLER may offer it for sale again. In this case the delivery expenses of the product shall be borne by the SELLER.
In case of withdrawal, the product price of the returned product shall be refunded using the original payment method of the BUYER within 14 (fourteen) days following the receipt of the product.
For refunding via credit cards, the period of refund may vary due to the bank. The product which will be returned should not be, other than trying, used, worn outside even for a short period of time, should not be in a condition which will prevent reselling due to washing and/or being damaged.
In the case of withdrawal, if the returned product does not satisfy the conditions of return policy, the product shall be delivered back to the same address without making any extra payment.
ARTICLE 7 PRODUCTS FOR WHICH RIGHT OF WITHDRAWAL MAY NOT BE EXERCISED
The specific products prepared and produced for special days such as Christmas, Valentine, Mother’s / Father’s Day can’t be returned.
ARTICLE 8 – SETTLEMENT OF THE DISPUTES
In respect of the disputes as may arise in connection with this Distance Selling Contract shall, up to the value announced by the Ministry of Customs and Trade, be settled by the Consumer Arbitration Committees and Arbitration Courts located at the place of residence of the Buyer and place where the Product or Service is purchased by the Buyer. In line with the lower and upper limits as specified in the 1st Paragraph of Article 68 of the Consumer Protection Law No. 6502, consumer claims shall be governed by the district / provincial consumer arbitration committees.
RETURN AND EXCHANGE POLICY
You may return any product which you ordered from commonleisureweb.com within 14 days without any justification and without being subject to any penalty compensation. The product which will be returned should not be, other than trying, used, worn outside even for a short period of time, should not be in a condition which will prevent reselling due to washing and/or being damaged.
In order to return a product, you may inform us about which product you will be returning by sending an e-mail to info@commonleisureweb.com. The products purchased from Common Leisure showrooms may not be refunded.
After you have notified Common Leisure, you may return the product(s) which you wish to return to the following address.
Return Address: Reşatağa sok. Urgaybey apt. 14-12/2 34347 Ortaköy mah. , Beşiktaş / İstanbul.
Product return terms shall be as follows:
The products to be returned must be returned in a non-used, non-worn and non-washed conditions. The product should be packaged without any damage to its original package and must be returned to the return address provided by Common Leisure. The return of products without any name and notification shall not be accepted.
The product returns not packed in its original package or with damaged package, any sticker from cargo company on it, any packaging tape on it or with original packages damaged shall not be accepted. If products returned are received with defects, the products shall be returned back to the sender and all additional delivery expenses shall be borne by the customer.
If the product had any accessories during its initial delivery to the buyer, such accessories must be packaged in their original packages and returned without any damages thereto.
If the product is not fit for returning as it has lost its intended use and/or if the product to be returned is not for reselling, such products may not be returned either.
The specific products prepared and produced for special days such as Christmas, Valentine, Mother’s / Father’s Day may not be returned.
Once you have received your product from commonleisureweb.com, please make sure the product is aligned with all conditions, terms and our return policies above. If the product return is accepted, then the price of the returned product shall be refunded using the original payment method of the buyer. If the returned product does not satisfy the conditions of return policy, the product shall be delivered back to the same address without making any extra payment.
If the product return is completed and processes, you will be notified by e-mail. The product price shall be refunded using the original payment method. If the payment is made via bank wire transfer, the product price shall be refunded to account IBAN which you specified on the return form. If the payment is made via credit card, the refund shall be transferred to the credit card. The period in which such refund will appear in your bank statement may vary depending on the bank. If the refund takes longer than you expect, please make sure you contact with your bank.
Replacement Policy
Without showing any reason whatsoever, you may replace any product which you order from commonleisureweb.com and Common Leisure Showroom within 14 days of delivery by submitting an exchange notification. The product which will be replaced by return should not be, other than trying, used, worn outside even for a short period of time, should not be in a condition which will prevent reselling due to washing and/or being damaged.
To ensure replacement of the product, you may e-mail to sales@commonleisureweb.com, and notify us about the product which you wish to replace.
Please clearly specify the replacement request on the return form and also make sure you specify which product and colors you wish to replace.
Once your request has been received by us together with the product you wish to replace, the product shall be checked and, if approved, be replaced with the product you want without additional charges if it is available in the stock. In case of price difference between the returned product and the product to be replaced, such price difference shall be borne by the consumer. If the product is not available in stocks, the refunding shall be ensured using the same payment method described in the return policy.
Customers can replace any product they wish.